Head - Map Operations - GO/JC/1179/2025

Establish and retain high levels of client engagement and relationship.Participate in a daily teleconference call, which could include items such as: a brief summary of the previous day�s performance, the relation of that performance to service/program goals, and an explanation for the variance with the necessary corrective action to be taken and the time frame needed for resolutionUnderstand client�s core objectives, ensure that all driven timelines are met, identify key program requirements through a structured design and implementation process, and ensure that these requirements and any new requirements specified by client are met.Communicate & collaborate with client to enhance business & optimize cost and productivity.Implement preventive & corrective measures after identifying failure points which impact business & customer.Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks Failure Mode Effective Analysis (FMEA), extend support in managing client escalations Root Cause Analysis/ Corrective Action Preventive Action (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business.Communicate and collaborate with internal stakeholders and customers (both at onsite and offshore) to understand their pain areas working to apply their insights to challenge and modify current approaches/ways of doing things.Act as a Change Agent and work closely with Quality, Transition, Training, Onsite teams and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements.Identify & drive opportunities to enhance customer experience.Identify scope for business growth & suggest business improvement opportunities.Projects enhancement for Revenue growth.

Skills Required

Key skills required - Map operations, GISRoleHead - Map OperationsIndustry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired Education GraduationEmployment TypeFull Time, PermanentKey Skills

• GIS
• MAP
• OPERATION
  

Other Information
Job CodeGO/JC/1179/2025Recruiter NameMaheshwari Balasubramanian