Head Learning And Development

Role Overview:

The Head of Learning & Development (L&D) is responsible for designing and executing a future-ready learning strategy that aligns with Stiebel Eltrons business objectives. This role will establish a structured L&D framework for Sales, Service, and Corporate teams, ensuring continuous capability-building, business growth, and an exceptional customer experience.

The ideal candidate will lead technical, functional, and leadership training initiatives, integrating digital learning solutions, competency frameworks, and data-driven measurement methodologies.

Key Responsibilities:

Learning & Development Strategy

• Design and implement an

  L&D strategy

  aligned with business goals, focusing on technical, sales, service, and leadership development.
• Conduct

  training needs analysis (TNA)

  to identify skill gaps and define structured learning pathways.
• Drive a

  continuous learning culture

  through structured programs, certifications, and blended learning.
• Collaborate with

  business leaders

  to align L&D initiatives with organizational priorities and market expansion goals.

Sales Training & Development

For Internal Sales Team:

• Train sales teams on converting online leads into successful sales.
• Provide product training to enhance sales skills.
• Guide them in identifying and developing project-based business opportunities.

For Business Influencers (MEP Consultants, Architects, Direct & Indirect Dealers/Partners):

• Educate them about Stiebel Eltron products and solutions.
• Help them recommend the right products for projects.
• Strengthen their ability to influence product specifications.

Service Training & Development

For Service Engineers which includes the Strategic Partners workforce in Service:

• Train engineers on service policies, operations, and technical expertise.
• Develop "Product Champions" across different experience levels (L-1 to L-4).
• Provide region-wise training on high-selling products.
• Conduct structured certification programs for engineers, installers.
• Educate service teams on managing warranties, escalations, and repairs.
• Train engineers on selling AMC (Annual Maintenance Contracts) & extended warranties to improve service revenue.
• Train them on service policies, escalation processes, and customer service standards.
• Ensure they follow structured training and certification programs.
• Training on Adherence & Maintain a seamless service management and escalation process.
• Behavioral training is a key responsibility, focusing on equipping engineers with strong interpersonal skills to enhance customer interactions and deliver a ‘wow’ brand experience

For Business Influencers (Consultants, Architects, and Decision-Makers):

• Train them on service capabilities, warranty policies, and after-sales support.
• Build trust by demonstrating service advantages.
• Strengthen relationships to ensure Stiebel Eltron products are specified in key projects.

Corporate Training & Leadership Development

• Design leadership training programs with top management.
• Identify and address leadership & decision-making training needs.
• Partner with HR and institutes for specialized training programs.

Training Execution & Evaluation

• Develop training materials, including product and technical content.
• Implement certification programs for internal teams, installers, and partners.
• Track training effectiveness using assessments, feedback, and performance metrics.
• Continuously update programs based on business needs and industry trends.

Qualifications & Skills

• Bachelor’s degree in mechanical or electrical engineering from a premier institute.
• 8-10 years of experience in technical service operations.
• Proven experience in Learning & Development (L&D), preferably in sales, technical, or service training.
• Strong ability to assess needs and implement effective training solutions.
• Expertise in e-learning, on-site training, and stakeholder engagement.
• CRM & LMS experience preferred.
• Background in engineering, HVAC, or consumer appliances is a plus.
• Willingness to travel across India.

Work Environment

• Primarily office-based with occasional on-field learning and support.
• Mix of onsite and offsite work based on business needs.

  Role & responsibilities

Preferred candidate profile