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Head -Lead of Quality For the Contact Centre.

Head -Lead of Quality For the Contact Centre.

THE Career Destination

12 - 20 years

12 - 15 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

contact center operations complaint management process governance internal audit process quality voice chat service quality service excellence six sigma green belt process compliance quality assurance copc

Work Mode

Work from Office

Job Type

Full Time

Job Description

9+ years in Service Quality / Quality
Assurance Manager–Contact Centre Quality to lead QA, audits, COPC compliance & complaints. Drive service quality, mentor QA teams, manage vendors. 12+ yrs contact centre exp, COPC & Six Sigma certified.”

Required Candidate profile

Are you COPC certified?What size contact centre and QA team have you managed, and which channels?any major quality issue or complaint resolved?

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Head -Lead of Quality For the Contact Centre.