8 Voice Chat Jobs

9+ years in Service Quality / Quality Assurance Manager–Contact Centre Quality to lead QA, audits, COPC compliance & complaints. Drive service quality, mentor QA teams, manage vendors. 12+ yrs contact centre exp, COPC & Six Sigma certified.” Required Candidate profile Are you COPC certified? What size contact centre and QA team have you managed, and which channels? any major quality issue or complaint resolved?

We are looking for a Customer Care Executive in our voice/chat process (handle customer calls) who will be the liaison between our company and its current and potential customers. The successful candidate should be able to handle customer calls/chats effectively and solve customer queries/complaints, keeping customer satisfaction at the core of every decision and behavior. Responsibilities Handle customer chats initiated through Sales IQ queries/complaints. Understand the customer's problem and solve the grievance or escalate as per SOP. Build sustainable relationships and engage customers by going the extra mile. Keep an outside-in mindset and empathize with the customer while providing a s...

Role : Assistant Telecom Engineer ( NICE inContact/ Nice Cxone ) Location: Gurugram Mode: Work from Office 24*7 Profile Summary: The demand for skilled Telephony Engineer, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success. If you're considering a career as a NICE inContact Telephony Manager, focusing on developing technical expertise, problem-solving skills, and effective communication will be key to success in this role. Primary Job Responsibility: Collaborate with senior manag...

Job Title: Consumer Support First Tier Support Job Overview: We are seeking a highly experienced and dynamic individual to join our Contact Center team as a first-tier support team member. This role is ideal for someone with a strong background in servicing consumers/homeowners. The successful candidate will be responsible for handling first tier level consumer inquiries. They will also work to enhance customer satisfaction and uphold the company's brand image. For a first-tier non-technical consumer support role in a contact center, supporting U.S. consumers of Lennox HVAC products, the qualifications will be more focused on customer service, communication, and basic product specifications....

100% Remote (India) | AI Optimization Specialist | Fintech SaaS Firm About the Role: AI Optimization Specialist is a critical, cross-functional role focused on improving the performance of AI Voice and Chat solutions through data analysis, conversational design, and optimization. You&aposll work with 1820 customers post-implementation and collaborate closely with product, implementation, and AI teams. Key Responsibilities: Analyse conversation data to identify improvement areas Implement optimizations to enhance bot performance and user experience Conduct A/B testing and monitor AI health metrics Collaborate cross-functionally and contribute to best practices What Were Looking For: 12 years ...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educati...

We are Hiring Freshers and Experienced Voice Process Analyst ! - MNC Minimum qualification: HSC (12th pass) or a Bachelor's degree in any field. 0 to 2 years of experience in a BPO or customer service role (Freshers welcome). Location - Bangalore (Brookfeild, Whitefeild) We are looking for an enthusiastic and customer-focused individual to join our UK Inbound Voice Process team. As a Voice Process Analyst, you will handle inbound calls from UK-based customers, assist with their queries or concerns, and ensure an exceptional customer experience. Job Title: Inbound Voice Process Analyst UK Process Department: Customer Service / Contact Centre Shift: UK Shift (typically between 12:00 PM 2:00 AM...

Job Title: Prompt Engineer Parloa Platform Location: Pune, India (Hybrid) Employment Type: Full-Time About Knowledgeforce IT Services India Pvt. Ltd. Knowledgeforce IT Services India Pvt. Ltd. is the India Development Center (IDC) of Kforce Inc., a leading staffing and solutions provider headquartered in the US. We deliver high-quality technology and business solutions for our global clients, leveraging innovation, talent, and cutting-edge tools to solve complex challenges. Role Overview We are standing up next-generation conversational AI experiences on Parloa while we gradually transition from Google Dialogflow (voice remains on Dialogflow through next spring). As a Senior Parloa Prompt En...