Customer Support Executive - International Inbound Calls Lennox India Technology Centre (LITC)

4.0 - 8.0 years

6 - 8 Lacs

chennai

Work from Office

Job Title: Consumer Support First Tier Support Job Overview: We are seeking a highly experienced and dynamic individual to join our Contact Center team as a first-tier support team member. This role is ideal for someone with a strong background in servicing consumers/homeowners. The successful candidate will be responsible for handling first tier level consumer inquiries. They will also work to enhance customer satisfaction and uphold the company's brand image. For a first-tier non-technical consumer support role in a contact center, supporting U.S. consumers of Lennox HVAC products, the qualifications will be more focused on customer service, communication, and basic product specifications....

Posted 4 weeks ago

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AI Optimization Specialist Eltropy

1.0 - 3.0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

100% Remote (India) | AI Optimization Specialist | Fintech SaaS Firm About the Role: AI Optimization Specialist is a critical, cross-functional role focused on improving the performance of AI Voice and Chat solutions through data analysis, conversational design, and optimization. You&aposll work with 1820 customers post-implementation and collaborate closely with product, implementation, and AI teams. Key Responsibilities: Analyse conversation data to identify improvement areas Implement optimizations to enhance bot performance and user experience Conduct A/B testing and monitor AI health metrics Collaborate cross-functionally and contribute to best practices What Were Looking For: 12 years ...

Posted 1 month ago

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Infra Tech Support Practitioner Accenture services Pvt Ltd

7.0 - 9.0 years

0 Lacs

Bengaluru, Karnataka, India

Remote

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educati...

Posted 1 month ago

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Hiring Inbound Voice UK Process Analyst | Leading BPM/KPO | Bangalore Randstad

0.0 - 2.0 years

2 - 3 Lacs

Bengaluru

Work from Office

We are Hiring Freshers and Experienced Voice Process Analyst ! - MNC Minimum qualification: HSC (12th pass) or a Bachelor's degree in any field. 0 to 2 years of experience in a BPO or customer service role (Freshers welcome). Location - Bangalore (Brookfeild, Whitefeild) We are looking for an enthusiastic and customer-focused individual to join our UK Inbound Voice Process team. As a Voice Process Analyst, you will handle inbound calls from UK-based customers, assist with their queries or concerns, and ensure an exceptional customer experience. Job Title: Inbound Voice Process Analyst UK Process Department: Customer Service / Contact Centre Shift: UK Shift (typically between 12:00 PM 2:00 AM...

Posted 2 months ago

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Prompt Engineer Innovalus Technologies

3.0 - 8.0 years

15 - 30 Lacs

pune

Hybrid

Job Title: Prompt Engineer Parloa Platform Location: Pune, India (Hybrid) Employment Type: Full-Time About Knowledgeforce IT Services India Pvt. Ltd. Knowledgeforce IT Services India Pvt. Ltd. is the India Development Center (IDC) of Kforce Inc., a leading staffing and solutions provider headquartered in the US. We deliver high-quality technology and business solutions for our global clients, leveraging innovation, talent, and cutting-edge tools to solve complex challenges. Role Overview We are standing up next-generation conversational AI experiences on Parloa while we gradually transition from Google Dialogflow (voice remains on Dialogflow through next spring). As a Senior Parloa Prompt En...

Posted Date not available

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