Head Information Technology

Position:

Location:

Reports To:

Role Overview:

Head of IT

Key Responsibilities:

1. IT Strategy & Leadership

• Define and implement the organizations IT vision and roadmap in line with business objectives.
  
• Lead, mentor, and develop a high-performing IT team capable of supporting a growing retail network.
  
• Collaborate with leadership to leverage technology for operational excellence and business scalability.
  

2. ERP (Microsoft Dynamics 365) Management

• Oversee end-to-end management of

  Microsoft Dynamics 365 ERP

  including implementation, customization, integration, and user adoption.
• Partner with functional teams to streamline processes across finance, supply chain, retail operations, HR, and inventory.
  
• Ensure continuous system optimization, data accuracy, and timely reporting across business units.
  

3. Infrastructure & Retail Systems

• Manage and enhance IT infrastructure across corporate and retail locations — networks, servers, POS systems, and cloud environments.
  
• Ensure seamless functioning of retail technologies, including POS, CRM, and store connectivity.
  
• Drive IT automation and system integration to improve efficiency and user experience.
  

4. IT Governance & Security

• Develop and enforce IT policies, SOPs, and data security standards.
  
• Oversee cybersecurity, disaster recovery, and data protection frameworks.
  
• Manage IT budgets, vendor relationships, and third-party service agreements.
  

5. Innovation & Digital Transformation

• Introduce emerging technologies and analytics tools to drive business insights and digital innovation.
  
• Collaborate cross-functionally to identify opportunities for process automation and technology adoption.
  

Requirements:

• Education:

  Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field.

• Experience:

  12–18 years of IT experience with at least

  5 years in a leadership capacity

  within retail, consumer, or multi-location organizations.

• Mandatory:

  Proven hands-on experience in

  Microsoft Dynamics 365 ERP

  implementation, customization, and management.
• Strong knowledge of IT infrastructure, networking, POS systems, and cloud technologies.
  
• Excellent stakeholder management, vendor coordination, and problem-solving skills.
  
• Strategic mindset with ability to drive technology transformation initiatives.
  

Interested candidates can share their CV with their Fixed Salary Component, Location , Notice period to hr.corp1@Royaloakindia.com ,if found relevant will connect with you back.