Head - Human Resources - IT Services

- 15+ years of progressive HR leadership, preferably in third-party business process services (BPS) environments
- Broad expertise across all core HR functions including compensation & benefits, payroll, L&D, employee relations, and talent acquisition - Proven success in leading teams in fast-paced, customer-centric, and hands-on settings - Highly adaptable and organized, with strong project management skills and sound business acumen - Excellent interpersonal skills, capable of engaging effectively from front-line employees to senior executives - Experienced in navigating global, matrixed organizations and multicultural environments - Strong problem-solving skills with a track record of implementing best-in-class HR systems and solutions - MBA or equivalent postgraduate degree required- Only candidates from BPS/BPO/ITES will be considered Role Description:- We are looking for a seasoned HR Leader with a passion for driving organizational success through strategic, people-centric initiatives. This role requires extensive experience across all facets of HR within the global IT/ITES landscape.- The ideal candidate will excel at aligning HR practices with business objectives to build a high-impact, inclusive work culture. With a proven track record in attracting, retaining, and engaging top talent, he/she will be instrumental in advancing business outcomes through thoughtful talent strategies.- We're seeking someone with a strategic mindset, a collaborative leadership style, and a passion for solving complex business challenges. Strong stakeholder management skills and experience operating - Lead the design and execution of a robust employee lifecycle framework, ensuring alignment with organizational goals.- Serve as a key liaison between HR and business, fostering strong relationships with internal stakeholders and customers.- Drive the continuous development and integration of HR functions to enhance capability and impact.- Collaborate with leadership to define and execute short- and long-term HR strategies that promote growth and employee engagement.- Establish streamlined, compliant, and efficient HR processes; identify opportunities for quality, productivity, and cost improvements.- Design and implement management development programs to build leadership capabilities.- Champion culture transformation initiatives that align with organisation values, encouraging open and transparent communication.- Lead the implementation of employee engagement programs and manage the engagement survey process. - Partner with HR Centers of Excellence (CoE) to manage compensation, benefits, and rewards programs consistently.- Serve as a mentor, coach, and HR thought leader to senior management.- Ensure consistency and excellence in policy development, performance management, goal setting, employee relations, and diversity and inclusion efforts.- Manage and develop direct reports, fostering a high-performance team culture.