Head - HR Operations

You will lead and scale HR operations for a multi-location BPO workforce, ensuring a consistent employee experience and SLA-based service delivery. Your responsibilities will include overseeing the implementation and optimization of HR systems such as Workday, SuccessFactors, Darwinbox, etc. You will drive automation of HR processes to enhance efficiency and reduce manual interventions while ensuring data accuracy, integrity, and security across all HR systems. It will be your duty to ensure 100% compliance with labor laws, statutory obligations, audits, and regulatory guidelines across regions. You will collaborate with internal legal and compliance teams to mitigate risks and uphold HR process integrity, leading audit preparedness for internal and external stakeholders (SOX, ISO, client audits, etc.). Managing centralized HR Shared Services teams for Tier 1 and Tier 2 HR queries will also be under your purview. You will establish KPIs, service metrics, and continuous improvement programs within shared services and build and scale knowledge management systems and employee self-service platforms. Developing dashboards and reporting frameworks for HR KPIs such as attrition, hiring metrics, productivity, and compliance will be essential. Furthermore, presenting insights and trends to senior leadership for data-driven decision-making is a key aspect of this role. As the escalation point for complex HR operational issues across geographies, you will lead and mentor a high-performing HR operations team across regions, building succession pipelines and capability within the HR ops team. Your strategic thinking & execution, stakeholder and change management, process orientation and compliance mindset, excellent communication and presentation skills, as well as being data-driven and digitally savvy are critical for success in this role. Key Skills Required: - HR OPERATIONS Role: Head - HR Operations Industry Type: ITES/BPO/KPO Functional Area: ITES/BPO/Customer Service Required Education: Graduation Employment Type: Full Time, Permanent Job Code: GO/JC/757/2025 Recruiter Name: Maheshwari Balasubramanian,