Head Facility Management

Head of Facility

Position Title: Head of Facility

Department: Facility Management

Reporting Location: Corporate Office, Noida.

Reports To: CEO/Managing Director

Job Summary:

The Head of Facility is responsible for overseeing the overall management, operational efficiency of the facility management services. This role combines strategic planning with day-to-day operational oversight, ensuring that the companys objectives in client satisfaction, and service delivery are met. The candidate will be instrumental in driving revenue growth, expanding market share, and ensuring operational excellence.

Key Responsibilities:

1. Operations Management:

• Service Delivery: Oversee the operational teams to ensure high-quality service delivery across all facilities and contracts.
• Operational Efficiency: Develop and implement operational procedures to improve efficiency, reduce costs, and enhance service quality.
• Budget Management: Manage operational budgets, ensuring cost-effectiveness while maintaining high service standards.
• Compliance: Ensure all operations comply with industry standards, health and safety regulations, and environmental guidelines.
• Vendor Management: Oversee relationships with vendors and service providers to ensure high-quality and cost-effective services.

3. Team Leadership:

• Leadership: Lead and mentor a diverse team of facility managers, business development executives, and operational staff.
• Performance Management: Set performance targets, monitor progress, and implement improvements where necessary.
• Training & Development: Identify training needs and provide opportunities for team growth and professional development.

4. Client Relationship Management:

• Client Retention: Ensure high levels of client satisfaction through regular communication, performance reviews, and prompt issue resolution.
• Feedback & Improvements: Gather client feedback and implement changes to improve service delivery and client retention.

5. Strategic Planning:

• Long-term Goals: Collaborate with senior management to define long-term business goals and growth strategies.
• Innovation: Drive innovation by identifying new technologies and solutions that improve service delivery and client satisfaction.

Key Skills & Competencies:

• Leadership: Proven leadership abilities with a focus on team management, operational efficiency, and client satisfaction.
• Operational Expertise: In-depth knowledge of facility management operations, including maintenance, security, housekeeping, and compliance.
• Client Focus: Excellent communication and interpersonal skills to maintain strong client relationships and understand their needs.
• Problem-Solving: Strong analytical skills with the ability to identify issues, create solutions, and implement changes efficiently.
• Financial Management: Experience managing budgets, forecasting financial performance, and driving profitability.

Qualifications & Experience:

• Education: Bachelor’s degree in Business Administration, B.Tech in Electricals / Civil Engineering, Facility Management, Operations Management, or a related field. A master’s degree is a plus.
• Experience: Minimum 10 years of experience in Residential Societies, Overall Experience 15 Years preferable, facility management, operations, or business development, with at least 5 years in a leadership role.
• Certifications: Relevant certifications in facility management or business development (e.g., IFMA, PMP) are advantageous.
• Industry Knowledge: Knowledge of industry standards, best practices, and emerging trends in facility management and operations.

Key Performance Indicators (KPIs):

• Revenue growth and new client acquisition
• Operational cost control and efficiency
• Client satisfaction and retention rates
• Team performance and development
• Compliance with health, safety, and industry regulations

Working Conditions:

• Full-time position
• May require travel for client meetings, site visits, and operational assessments

This role is pivotal in ensuring the company’s growth and operational excellence in the facility management industry. The Head of Facility (Business Development & Operations) will need to balance business development with hands-on management of daily operations to ensure both growth and efficiency.