Head Chef

Experienced Head Chef Pastry

Role & responsibilities:

• Oversee end-to-end operations of all ice cream outlets in the region.
• Ensure compliance with brand SOPs, hygiene, safety, and quality standards.
• Drive profitability by controlling costs, optimizing manpower, and boosting revenue.
• Conduct audits, customer experience checks, and monitor revenue leakage.
• Collaborate with HR & Training teams for staff hiring, onboarding, and development.
• Support marketing campaigns and promotional activities as per brand guidelines.
• Track sales, inventory, and wastage; prepare MIS and performance reports.
• Work cross-functionally with Supply Chain, Finance, HR, and Marketing teams.
• Handle escalations, resolve operational challenges, and ensure customer delight.
• Contribute to new store launches, market expansion, and process improvements.

Preferred candidate profile

• Strong leadership and people management skills.
• Proven experience in

  F&B retail (Ice Cream/QSR preferred)

  .
• Expertise in

  P&L, cost control, and inventory management

  .
• Excellent communication, analytical, and decision-making abilities.
• Hands-on experience in SOP implementation, training, and audits.
• Overseeing end-to-end operations across all outlets.
• Ensuring consistency in

  product quality

  ,

  SOP adherence

  , and

  customer experience

• Leading and mentoring the culinary team with strong

  leadership skills

• Driving innovation in menu planning, presentation, and seasonal offerings.
• Collaborating with cross-functional teams to maintain smooth operations and achieve business objectives.