6 - 11 years

6.0 - 16.0 Lacs P.A.

Navi Mumbai

Posted:3 weeks ago| Platform: Naukri logo

AI Match Score
Apply Now

Skills Required

HCMERPL1 SupportOracle HcmOracle Fusion HcmFusion Hcm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services. Roles and Responsibilities: Lead and manage the ERP/HCM L1 support operations. Develop and implement support frameworks and processes. Collaborate with global stakeholders to align support strategies with business objectives. Oversee the resolution of complex support issues and escalations. Ensure compliance with global support standards and practices. Manage a team of support professionals, providing guidance and support. Monitor and report on the effectiveness of support operations. Drive continuous improvement in support processes and systems. Key Deliverables: Successful implementation of support frameworks and processes. High stakeholder satisfaction and engagement. Efficient resolution of support issues and escalations. Regular reports on support operations and their impact. Key Functional and Operational Skills: Strong leadership and team management skills. Excellent stakeholder management and communication skills. In-depth knowledge of ERP/HCM support operations. Proficiency in Oracle Fusion or SuccessFactors HCM. Strategic thinking and problem-solving abilities. Ability to work in a fast-paced, dynamic environment.

[ ]

RecommendedJobs for You

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)