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HCL TECH - Service DESK - NOIDA

HCL TECH - Service DESK - NOIDA

HCLTech

1 - 5 years

0 Lacs

noida greater noida

Posted:1 week ago| Platform:

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Skills Required

it service desk ticketing tools technical support sla voice support technical voice process voice process international voice service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Good Communication with International Voice Support experience.
Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.
Basic knowledge on MS office.

Roles & Responsibilities.

To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
To update worklogs and follow shift for escalation process and process compliance.
Role & responsibilities

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