GWS Trainer - Team Lead / Assistant Manager

Candidate Expectation:

• Candidate should have 4- 10 of relevant experience. Experience in using and navigating learning platforms for user management, content administration, and reporting.
• Meticulous in managing program details, schedules, and resources to ensure smooth execution.
• Identifying and resolving logistical or administrative challenges that may arise during program delivery.

Key roles and responsibility:

• Plan and schedule training sessions focused on technical incident ownership, resolution, and communication skills, including room bookings and virtual meeting setup.
• Coordinate all logistical arrangements for technical training delivery, ensuring necessary resources and tools are available.
• Manage the distribution of technical training materials and access credentials to participants.
• Manage logistical aspects of technical onboarding, including system access and introductions to relevant teams.
• Create and manage user account access on learning platforms relevant to technical training programs. Troubleshoot user access issues.
• Track participant attendance and progress in technical training and onboarding programs.
• Gather and analyze training data related to technical programs (participation, feedback, assessment scores).
• Generate reports on the effectiveness of technical training and its impact on key metrics (e.g., time to proficiency in incident resolution).
• Analyze feedback and performance data to identify specific training gaps related to technical incident management and develop targeted interventions.
• Evaluate the effectiveness of technical training programs and identify areas for continuous improvement and optimization of content and delivery.
• Contribute to the development and refinement of internal knowledge bases and training resources based on program feedback and evolving needs.

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