GWS SME (Google Workspace Subject Matter Expert)

Job Title: GWS SME (Google Workspace Subject Matter Expert)
Location: Indore & ChennaiGrade: BPO 3Salary: Up to 9 LPAWork Setup: As per company requirementHeadcount: As neededStart Date: ASAPJob SummaryThe GWS SME will be responsible for providing expert-level support, administration, and optimization of Google Workspace environments. This role requires advanced hands-on experience in Google Workspace Admin, Billing, Mail, and AGWA. The candidate must be able to troubleshoot complex issues, ensure smooth operations, and assist teams with Workspace-related technical or process queries.Key ResponsibilitiesProvide subject matter expertise on Google Workspace tools, features, configurations, and best practices.Manage and maintain Google Workspace Admin Console, user provisioning, groups, and policies.Handle Google Workspace Billing, subscription management, and license allocation.Troubleshoot Google Workspace Mail flow, delivery issues, user access concerns, and security configurations.Work with AGWA and other Google Workspace automation or administration tools.Identify process gaps and propose improvements for Workspace-related operations.Provide L2–L3 support for escalated Workspace technical issues.Ensure data security, compliance, and alignment with organizational standards.Prepare documentation, knowledge base articles, and training material related to Google Workspace.Collaborate with internal teams to support migrations, updates, and changes within the Workspace environment.Mandatory RequirementsGraduation is compulsoryFormer employees of TCS/Tata are not eligible for rehirePAN and DOB are mandatory for employee profile creationPreferred Qualifications2–4 years of experience in Google Workspace support or as a GWS SME.Prior BPO/IT support experience preferred.Experience resolving advanced Workspace-related technical escalations.Knowledge of security settings, authentication (SSO, MFA), and compliance features within Workspace