Guest Services Specialist

Job Title:

Location:

Shift Timings:

Working Days:

About the Role:

The Guest Service Specialist will be responsible for the smooth day-to-day operations of the company’s 4-storied guest house. This role ensures that all guests receive high-quality service, the premises remain clean and organized, and housekeeping operations run efficiently. The ideal candidate will have excellent hospitality, coordination, and problem-solving skills.

Key Responsibilities:

• Manage the overall functioning of the

  4-storied company guest house

  .
• Supervise and coordinate with housekeeping staff to ensure

  timely room cleaning and service

  .
• Oversee

  daily cleaning schedules

  and ensure hygiene standards are maintained across all floors.
• Manage

  guest check-in and check-out

  process smoothly and courteously.
• Ensure

  meals (two times daily)

  are prepared and served on time to guests and staff.
• Monitor accommodation allocation and ensure rooms are well-maintained and stocked with essentials.
• Handle guest requests, complaints, and feedback promptly and professionally.
• Maintain daily reports for housekeeping, occupancy, and maintenance issues.
• Coordinate with maintenance and admin teams for any repair or facility-related requirements.
• Uphold company policies on discipline, hygiene, and guest satisfaction.

Requirements:

• Minimum 2–3 years of experience in hospitality, facility management, or guest house operations.
• Strong leadership and coordination skills to manage housekeeping and kitchen staff.
• Good communication and interpersonal skills.
• Ability to handle multiple tasks and manage operations independently.
• Basic computer knowledge (Excel/Google Sheets) preferred.

Perks & Benefits:

• Accommodation provided

  within the guest house premises.

• Two-time meals included.

• Leave encashment policy.

• Star Performance Bonus

  for exceptional work and service quality.