Guest Services Specialist

3 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Shift Timings:

Working Days:

About the Role:

The Guest Service Specialist will be responsible for the smooth day-to-day operations of the company’s 4-storied guest house. This role ensures that all guests receive high-quality service, the premises remain clean and organized, and housekeeping operations run efficiently. The ideal candidate will have excellent hospitality, coordination, and problem-solving skills.

Key Responsibilities:

  • Manage the overall functioning of the

    4-storied company guest house

    .
  • Supervise and coordinate with housekeeping staff to ensure

    timely room cleaning and service

    .
  • Oversee

    daily cleaning schedules

    and ensure hygiene standards are maintained across all floors.
  • Manage

    guest check-in and check-out

    process smoothly and courteously.
  • Ensure

    meals (two times daily)

    are prepared and served on time to guests and staff.
  • Monitor accommodation allocation and ensure rooms are well-maintained and stocked with essentials.
  • Handle guest requests, complaints, and feedback promptly and professionally.
  • Maintain daily reports for housekeeping, occupancy, and maintenance issues.
  • Coordinate with maintenance and admin teams for any repair or facility-related requirements.
  • Uphold company policies on discipline, hygiene, and guest satisfaction.

Requirements:

  • Minimum 2–3 years of experience in hospitality, facility management, or guest house operations.
  • Strong leadership and coordination skills to manage housekeeping and kitchen staff.
  • Good communication and interpersonal skills.
  • Ability to handle multiple tasks and manage operations independently.
  • Basic computer knowledge (Excel/Google Sheets) preferred.

Perks & Benefits:

  • Accommodation provided

    within the guest house premises.
  • Two-time meals included.

  • Leave encashment policy.

  • Star Performance Bonus

    for exceptional work and service quality.

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