Guest Services Attendant

About the location:

Role and Responsibilities

• The ability to review all materials concerning daily events, i. e. , return guests, VIPs and function sheets.
• The ability to escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation.
• The ability to handle a guest room change request.
• The ability to assist departing guests with luggage, transportation requirements, etc.
• The ability to store and retrieve guests luggage and belongings.
• The ability to page guests in public areas, answer telephones, deliver messages, packages, flowers, etc. to their guest rooms.
• The ability to run errands for guests and the concierge staff.
• The ability to help maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas.
• The ability to call guests by their names and remember return guests names.
• The ability to project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• The ability to work closely with the Front Office, Valet Parking and door staff.
• The ability to keep the Concierge well-informed as to any guest problems, special requests, complaints, etc.
• The ability to maneuver luggage carts, heavy and awkward crates around the hotel.
• The ability to report deficiencies noted in guest rooms and on guest floors to the Concierge staff.
• The ability to follow-up on missed wake-up calls and any phones off the hooks.
• The ability to collect and polish guest shoes.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to use the hotel computer system and phone system

Skills and Abilities:

Reading, writing and oral proficiency in the English language.