Guest Services Associate

Company Description

InterContinental Hotels & Resorts is the world's first truly global hotel brand, located in more than 65 countries and drawing from over 75 years of experience. We offer luxury travel experiences in over 200 global destinations, whether for business or pleasure. Our deep local insights ensure unparalleled service and memorable stays for every guest.

Role Description

This is a full-time on-site role for a Guest Services Associate at our Kolkata location. The Guest Services Associate will be responsible for greeting and assisting guests, handling reservations and inquiries, providing exceptional customer service, and ensuring smooth guest check-ins and check-outs. Additional tasks include maintaining guest records, handling payments, and addressing any guest concerns or issues promptly to ensure a delightful stay.

Qualifications

• Guest Services and Customer Service skills
• Experience in handling Reservations and inquiries
• Excellent Communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work efficiently in a fast-paced environment
• Previous hospitality experience is a plus
• High school diploma or equivalent; college degree in Hospitality Management is preferred