Guest Services Associate

Company Description HQ.71 is a dynamic hospitality brand based in the lively heart of Chandigarh. We strive to create a joyful, respectful, and loving environment for everyone: our guests, employees, vendors, partners, and the planet. We believe in delivering top-quality experiences in the simplest ways and staying true to our values of kindness, respect, and politeness. Founded by Angad Singh and Yuvraj Singh in 2024, HQ.71 thrives on the energy of talented, dedicated individuals, and we welcome pets with open arms. Role Description This is a full-time, on-site role for a Guest Services Associate at our Flagship Italian Restaurant Coccolo, located in Mohali. The Guest Services Associate will be responsible for providing outstanding guest service, managing reservations, and ensuring an excellent experience for all guests. Daily tasks include assisting guests with inquiries, handling check-ins and check-outs, and communicating effectively with various departments to meet guest needs. The ideal candidate will be passionate about hospitality and dedicated to maintaining HQ.71’s high standards of service. Qualifications Guest Services and Guest Service skills Customer Service and Reservations experience Excellent Communication skills Strong organizational and multitasking abilities Friendly and professional demeanor Ability to work flexible hours, including weekends and holidays Experience in the hospitality industry is a must High school diploma or equivalent; further education or certification in hospitality is a plus Show more Show less