Guest Services Associate

Company Description

Fairmont Hotels & Resorts offers luxurious and unforgettable stays in the heart of iconic destinations worldwide. With 90 prestigious properties across 32 countries, Fairmont is renowned for its elegance and commitment to creating cherished experiences for travelers. Part of the ALL - Accor Live Limitless Lifestyle Loyalty Program, the hotels are favored by world leaders, business professionals, and families. As cultural and social landmarks, Fairmont Hotels are deeply connected to their local communities and traditions, providing an unparalleled blend of sophistication and meaningful engagement.

Role Description

This is a full-time, on-site role located in Mumbai for a Guest Services Associate. The Guest Services Associate will be responsible for welcoming guests, ensuring their comfort, and addressing their needs throughout their stay. Daily tasks include handling reservations, assisting with guest inquiries, delivering excellent customer service, and maintaining communication with other departments to ensure seamless guest experiences. This role requires a proactive approach to problem-solving and a commitment to upholding the standards of excellence synonymous with the Fairmont brand.

Qualifications

• Strong Guest Services and Customer Service skills, with a focus on exceeding guest expectations
• Experience with Reservations and guest assistance processes
• Excellent Communication skills, both verbal and written, to interact professionally with guests and colleagues
• Ability to work effectively in a team-oriented environment
• High level of professionalism, attention to detail, and problem-solving abilities
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Previous experience in the hospitality industry is preferred but not mandatory
• Proficiency in multiple languages is an asset
• A diploma or degree in Hospitality Management or a related field is advantageous