Job
Description
About Foodstories Foodstories is a gourmet food experience designed for well-travelled, affluent, nuanced food connoisseurs and those that have arrived in life. A seamless commerce business that aims to own the gourmet food space in India, it allows for customers to order from our website, WhatsApp Chat conversations, ordering through Telephonic conversations in addition to the In Store shopping experience. The first FoodStories store, a 9,000 sq ft format at Ambience Mall, Vasant Kunj, Delhi NCR along with its digital twin, foodstories.shop was launched in March 2023. The store also houses, a 30-seater all-day dining café that showcases a unique and wholly organic estate- to-cup coffee program, a luxurious single-origin chocolate experience, bespoke cheese, single-origin spices and dry fruits, farm-sourced fruits and vegetables and a new-age biohacking zone to cater to India’s evolving wellbeing needs. The company plans to operate such stores across Delhi NCR, Hyderabad, Mumbai and Bangalore. Foodstories was born out of Ashni and Avni Biyani’s passion for food and their obsession with delivering high quality experiences and products to India’s most discerning food connoisseurs. The Role The Guest Service Executive is the face of Foodstories’ exceptional customer experience. This role requires an individual who can provide personalized and professional service to our customers, ensuring they feel valued and attended to. The ideal candidate will have a flair for hospitality, excellent communication skills, and a passion for delivering memorable guest experiences. What You’ll Be Doing Customer Interaction: Greet customers warmly upon arrival and assist them throughout their visit. Provide tailored recommendations based on customers' preferences and queries about products. Product Knowledge: Maintain an in-depth understanding of the store's offerings, including premium ingredients, gourmet food items, specialty products, and seasonal highlights. Guide customers in making informed purchasing decisions by explaining product details and usage. Hospitality Services: Ensure customers have an exceptional experience by offering refreshments or engaging them with Foodstories’ storytelling approach. Assist in arranging and presenting purchases in an aesthetically pleasing manner. Store Experience: Maintain cleanliness and an inviting atmosphere within the store. Coordinate with the team to ensure the seamless execution of special events or tasting sessions. Problem-Solving: Address customer concerns or complaints promptly and professionally. Escalate unresolved issues to the store manager when necessary. What You’ll Bring Previous experience in luxury retail, hospitality, or a similar customer-facing role. Excellent verbal communication skills in English. Strong interpersonal skills with a customer-first attitude. Well-groomed, professional appearance and demeanour. Ability to multitask and work effectively in a fast-paced environment. Flexibility to work weekends and holidays as per store requirements. Knowledge of premium ingredients and gourmet food and beverages, including cheeses, dry fruits and spices, is an advantage. Going the extra mile to ensure customer satisfaction. What We Offer A vibrant, collaborative work environment. Opportunities for training and career growth. Competitive salaries. Behavioural Attributes Maintain highest levels of integrity in representing the company in all interactions with vendors and suppliers. Shows high ownership, by being proactive, providing solutions and leading by example. Be an expert and constantly strive and learn from best practices at the front end and back end. Work with speed and clarity to deliver exceptional assortment and best in class inventory, stock turns, margins and productivity. Obsess about the customer’s needs, know customers preferences, patterns and motivations for purchase. Be open to taking direct and indirect feedback from customers and peers that help improve category performance, assortment and quality. Develop a love for learning about the category and the produce. Work on the ground, visit markets, mandis, farms to remain agile, open and nimble towards new ideas. Has deep insight and knowledge of the Seasonal Harvest Cycles and the best Origins to source the produce from to create the seasonal assortment. Be mindful towards all resources and processes. Optimize for inventory and train teams to successfully implement all the learnings for customers. Demonstrating flexibility and adaptability. Ability to balance managerial duties & provide hands on support to the team. Show more Show less
