Guest Service Asssociate

Greets guests and processes hotel registration, Develop good open communication and rapport with all guests Recognise return guests and ensure all guests expectations are met and exceeded at all times, Ensure all guest account details are correct and accurate, Keeps current on hotel accommodations, services and area attractions, Responds to customer inquiries for information, Arranges for services requested by the guest by working with other departments as appropriate, Stays current with developments in the hotel by reviewing and updating the communication log, Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services, Makes reservations in accordance with hotels yield management practices, Processes customer credit at check-in in accordance with hotel policy, Identifies and records special billing instruction and notifies Accounting, Follows hotel policy on cash banks at all times adheres to credit limits and procedures as set down by the Financial Controller, Obtains appropriate approvals and signatures, Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality At all times keeps a favourable image of the Brand, Comply with the personal presentation, grooming and hygiene standards, Actively support and promote Workplace Health and Safety within the work environment, Perform any other reasonable duties as directed by your Department head, the General Manager or his/her designate, Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager, Requirements One year front office experience is preferred Strong computer systems skills Excellent communication skills Able to collaborate effectively with other hotel employees and managers Strong Microsoft Office suite and reporting system skills Ability to work a flexible schedule Skills Fine Dining Experience Fluent in English