Guest Service Associate

Job Description: Guest Service Associate

Location: PVR INOX Cinemas – Sector 84 & Sector 85, Gurgaon

Position Overview

PVR INOX is looking for a courteous, energetic, and customer-focused Guest Service Associate to deliver exceptional guest experiences at our cinemas in Gurgaon. The role involves guest handling, service coordination, ticketing support, and ensuring smooth front-of-house operations while maintaining the highest service standards.

Key Responsibilities

• Welcome guests warmly and assist them throughout their cinema experience.
• Handle guest queries, complaints, and feedback in a professional and courteous manner.
• Support ticket booking counters and manage guest flow during peak hours.
• Take and serve food & beverage orders efficiently when required.
• Coordinate with internal teams (F&B, housekeeping, security) to ensure seamless operations.
• Maintain cleanliness and presentation standards at counters and public areas.
• Ensure compliance with company SOPs, safety guidelines, and service protocols.
• Assist in auditorium checks before and after shows to ensure guest readiness.

Eligibility Criteria

• Education: Diploma or Degree in Hotel Management / Hospitality Management.
• Experience: Minimum 1 year of experience in a similar customer service or hospitality role (cinema, hotel, restaurant, retail, or mall).
• Skills Required:
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Problem-solving ability
• Team player with a positive attitude

Work Details

• Location: Gurgaon – Sector 84 & Sector 85
• Working Days: 6 days a week
• Shifts: Rotational (including weekends & holidays)
• Weekly Off: As per roster

Why Join PVR INOX?

• Opportunity to work with India’s leading cinema brand
• Structured career growth and Internal Job Postings (IJP)
• Professional work environment and learning exposure
• Competitive compensation and employee benefits

For More details email: - hr.elanmiracleggn@pvrinox.com or WhatsApp - 7017414257

Job Types: Full-time, Permanent

Pay: ₹17,200.00 - ₹21,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person