Guest Service Associate

Key Responsibilities of an F&B GSA1. Guest Service·        Greet guests warmly, escort them to tables, and present menus. ·        Take food and beverage orders accurately and relay them to the kitchen/bar. ·        Serve food and drinks professionally, following sequence of service standards. ·        Anticipate guest needs (refilling water, clearing plates, offering recommendations). ·        Handle guest complaints politely and escalate if required. 2. Dining Area Management·        Ensure tables are properly set with cutlery, crockery, glassware, and napkins. ·        Maintain cleanliness and hygiene of dining areas before, during, and after service. ·        Reset tables quickly for new guests. ·        Assist in preparing for special events, buffets, or banquets. 3. Coordination·        Communicate effectively with kitchen and bar staff for timely service. ·        Work closely with captains and supervisors for smooth operations. ·        Support teammates during peak service hours. 4. Upselling & Guest Engagement·        Suggest specials, promotions, or pairing options to guests. ·        Promote signature dishes or beverages to enhance sales. ·        Ensure guest satisfaction by engaging courteously and professionally. 5. Operational Duties·        Assist in mise-en-place (stocking condiments, folding napkins, polishing glassware). ·        Handle billing, cash, or card transactions as per hotel policy. ·        Maintain par stock of service equipment in the restaurant/banquet. 6. Safety & Hygiene·        Follow food safety standards and hygiene protocols. ·        Handle food, beverages, and service equipment safely. ·        Report breakages, hazards, or accidents to supervisors. ✅ In short: An F&B GSA ensures guest satisfaction by delivering professional food & beverage service, maintaining cleanliness, coordinating with kitchen and bar, and supporting the F&B team in daily operations.