Guest Service Associate (GSA)

The Guest Service Associate (GSA) in F&B is responsible for delivering warm, efficient, and professional food and beverage service to guests in the restaurant, in-room dining, and other dining areas of the resort. The GSA ensures guest satisfaction through attentive service, product knowledge, and a pleasant attitude.

Key Responsibilities

Guest Interaction & Service

• Greet guests in a courteous and friendly manner
• Present menus and assist guests in choosing food and beverages
• Take orders accurately and relay them promptly to the kitchen/bar
• Serve food and beverages as per resort standards

Dining Area Operations

• Set up and clear tables before and after service
• Maintain cleanliness and organization in the dining area
• Ensure tables, glassware, and cutlery are clean and properly placed
• Assist in buffet setup, live counters, or themed dining events

Coordination & Communication

• Coordinate with kitchen and bar staff to ensure timely delivery
• Communicate any guest requests or complaints to the supervisor
• Assist in special requests like dietary restrictions, celebrations, etc.

Billing & Closing

• Present checks and process payments through POS
• Handle cash/card transactions and balance the shift report
• Provide feedback forms and encourage guest reviews

Skills & Qualities

• Excellent communication in English (Malayalam/Hindi is a plus)
• Positive attitude and guest-first mindset
• Basic knowledge of food & beverages (local and international)
• Teamwork, grooming, and time management
• Physically active and able to stand for long periods

Qualifications & Experience

• 12th Pass or Diploma in Hotel Management or F&B Service
• 0–2 years of experience in a restaurant, café, or resort preferred
• Freshers with good attitude and communication are welcome

Working Hours

• Rotational shifts | 9 hours/day | 6 days/week
• May include mornings, evenings, weekends, and holidays

Working at a Wayanad Resort

Working at a resort in Wayanad offers the chance to interact with domestic and international guests amidst a scenic, calm, and nature-friendly environment. GSA roles here can lead to fast-track promotions in the hospitality career ladder.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

• Rotational shift

Work Location: In person

Speak with the employer
+91 9846468178