Guest Service Associate - Front Office

We are seeking a dedicated and customer-focused GSA to join our Front Office team at Grand Mercure Mysore, India. As a GSA, you will be the first point of contact for our guests, ensuring a warm welcome and exceptional service throughout their stay. This role is crucial in creating lasting impressions and maintaining our hotels reputation for excellence.

• Greet and check-in guests in a friendly and efficient manner, ensuring a smooth arrival experience
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process check-outs, including accurate billing and payment collection
• Manage reservations, room assignments, and special requests
• Coordinate with other departments to ensure guest needs are met
• Maintain up-to-date knowledge of hotel services, local attractions, and events
• Assist with concierge duties, including providing information and making reservations for guests
• Ensure the front desk area is organized, clean, and presentable at all times
• Handle cash and credit card transactions accurately
• Assist in maintaining the security of the hotel and guests
• Perform administrative tasks such as report generation and record-keeping
• Collaborate with team members to create a positive and welcoming atmosphere

• Diploma or degree in Hotel Management or related field
• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication skills in English, both written and spoken
• Strong interpersonal and team-building skills
• Exceptional problem-solving abilities and attention to detail
• Proficiency in hotel management software, knowledge of Opera PMS is a plus
• Ability to multitask and work efficiently in a fast-paced environment
• Flexible and adaptable to changing priorities and work schedules
• Basic computer skills, including proficiency in Microsoft Office suite
• Demonstrated initiative and ability to work independently
• Professional appearance and positive attitude
• Willingness to work in shifts, including nights, weekends, and holidays