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Fairmont Hotels &amp; Resorts
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Guest Service Associate - Front Office

Guest Service Associate - Front Office

Fairmont Hotels &amp; Resorts

0 - 2 years

|

1 - 4 Lacs

Posted:1 day ago| Platform:

Apply

Skills Required

Housekeeping Administration Operations management Basic Front office Excel Hospitality management Guest Service Associate Powerpoint Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Responsibilities

Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms visitors
Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Maintain record of all banquet and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management.

Diploma in Tourism / Hospitality Management
Minimum 1 year of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint

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Fairmont Hotels &amp; Resorts

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