Guest Service Associate - Front Office

Marriott

0 - 4 years

2 - 6 Lacs

mumbai nashik agra

Posted:6 hours ago| Platform:

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Skills Required

front office quality standards guest service associate operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

First impressions are everything
When guests arrive at our hotels, we want that impression to be memorable
The same goes for departures
When guests leave, we want them to go with a smile and a feeling that we we're there for them throughout their stay
We want to build an experience that is memorable and unique from start to finish
Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences
They are empowe'red to move about their space and do what needs to be done
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience
No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional
Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance
Doing all these things we'll (and other reasonable job duties as requested) is critical for Guest Arrival Experts to get it right for our guests and our business each and every time

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent

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