Guest Service Associate

**Job Description:** As a customer service representative, your role involves greeting and welcoming guests warmly and promptly. You will be required to interact with customers in a friendly, helpful, and professional manner. Answering guest questions about menu items, promotions, and store services is also a key responsibility. Additionally, addressing and resolving customer complaints and concerns efficiently and tactfully is crucial. Taking customer orders accurately, whether at the front counter, drive-thru, or through digital systems, is part of your daily tasks. **Key Responsibilities:** - Greet and welcome guests warmly and promptly - Interact with customers in a friendly, helpful, and professional manner - Answer guest questions about menu items, promotions, and store services - Address and resolve customer complaints and concerns efficiently and tactfully - Take customer orders accurately using various systems - Operate point-of-sale (POS) systems and handle cash and card transactions **Food and Beverage Handling:** - Prepare food and beverages following standard recipes and procedures - Assemble and package orders correctly for dine-in, takeaway, or drive-thru - Assist in prepping food and monitoring inventory levels for food and supplies - Restock supplies, condiments, and utensils as needed **Store Operations and Maintenance:** - Maintain the cleanliness and tidiness of the dining area, front counter, and food preparation stations - Bus tables, dispose of trash, and perform routine cleaning tasks - Ensure compliance with all health, safety, and hygiene regulations, including HACCP standards where applicable **Team Collaboration:** - Work effectively with fellow team members and kitchen staff to ensure a smooth and efficient workflow This role is full-time and the work location is in person. **Benefits:** - Provident Fund Please note that additional details about the company were not provided in the job description.,