Guest Service Associate

Job Description

Position : Guest Service Associate (GSA) Location : Middleton Street Working Hours : 10:00 AM - 10:30 PM Job Summary : We are seeking enthusiastic and dedicated Guest Service Associate (GSA) to join our team. The ideal candidates will be responsible for providing top-notch customer service, maintaining cleanliness, and ensuring a smooth dining experience for our guests. Key Responsibilities : Guest Interaction: Strong communication and interpersonal skills. Excellent problem-solving abilities. Attention to detail and a guest-oriented approach. Ability to handle high-pressure situations. Knowledge of the menu, food preparation, and beverages (especially in fine dining). Welcome and assist guests upon arrival. Address guest inquiries, complaints, or concerns promptly and professionally. Provide information about menu items, services, or special events. Service Delivery: Take orders accurately and deliver food and beverages in a timely manner. Ensure the table setting is clean, organized, and properly arranged. Handle billing and payment processing. Upselling and Recommendations: Suggest menu items, beverages, or promotions based on guest preferences. Promote additional services or events hosted by the establishment. Coordination with Team: Communicate effectively with kitchen staff and management for smooth service. Collaborate with other servers or staff to manage high guest volumes. Maintenance and Cleanliness: Maintain cleanliness in the dining and service areas. Ensure compliance with hygiene and safety regulations. Benefits : Competitive salary Employee meals Opportunity for career growth within the restaurant Friendly and supportive work environment If you are passionate about hospitality and eager to be part of a team dedicated to delivering an unforgettable dining experience, we would love to hear from you. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Food provided Paid sick time Schedule: Day shift Fixed shift Supplemental Pay: Overtime pay Ability to commute/relocate: Park Street, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required) Application Question(s): are you fine with working from 10 am - 10:30 pm? Education: Diploma (Preferred) Experience: total work: 1 year (Required) Language: English (Required) Work Location: In person