Guest relations executives

• Guest Greeting and Engagement:Warmly welcoming guests upon arrival, making them feel comfortable and acknowledged.
• Information Provision:Providing detailed information about the restaurant, its menu, specials, and any ongoing events or promotions.
• Handling Inquiries and Complaints:Addressing guest questions, concerns, and complaints promptly and effectively, aiming for satisfactory resolutions.
• Coordinating Services:Organizing and facilitating various guest requests, including reservations, special dietary needs, and other personalized services.
• Maintaining Guest Records:Keeping accurate records of guest interactions, feedback, and preferences for future reference and personalized service.
• Promoting the Restaurant:Highlighting the restaurant's offerings and encouraging guests to explore different aspects of the dining experience.
• VIP and Special Guest Management:Providing extra attention and tailored services to VIP or corporate guests, building strong relationships with them.
• Collaboration with Other Teams:Working closely with other restaurant staff, including servers, bartenders, and kitchen staff, to ensure seamless service delivery.
• Monitoring and Reporting:Tracking guest feedback and identifying areas for improvement in guest experience.
• Maintaining a Welcoming Atmosphere:Creating a positive and inviting environment where guests feel valued and comfortable

Job Types: Full-time, Permanent

Pay: ₹24,000.00 - ₹27,000.00 per month

Work Location: In person

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+91 8281272222