Guest Relations Executive

Job Title: Guest Relations Executive

Location: Kalaghoda, BKC

Company: Hylo Fine Dine

Employment Type: Full-Time

Experience: 1 or 2 years preferred (Freshers with exceptional communication skills may apply)

About Hylo Fine DineAt Hylo Fine Dine, we deliver a refined culinary experience where elegance meets comfort. Located in the heart of [City/Area], we are known for our attention to detail, exceptional service, and a menu that blends innovation with tradition. Our team is passionate about hospitality and committed to creating memorable dining experiences for every guest.

Position SummaryWe are looking for a warm, professional, and customer-focused Guest Relations Executive to be the face of Hylo Fine Dine. You will be responsible for welcoming guests, managing reservations, resolving queries, and ensuring a seamless and personalized dining experience.

Key ResponsibilitiesGreet guests warmly and professionally upon arrival and departure.Manage table reservations and waitlists efficiently.Maintain a welcoming and organized reception area.Communicate with the kitchen and service staff to ensure smooth operations.Handle guest inquiries, special requests, and complaints with empathy and efficiency.Collect feedback and share insights with management to improve service quality.Maintain knowledge of the menu, ongoing promotions, and restaurant policies.Support event coordination and VIP guest experiences as needed. RequirementsExcellent verbal communication skills in English (and local language as applicable).Presentable appearance and a pleasant demeanor.Prior experience in hospitality or customer service is an advantage.Strong interpersonal skills and the ability to remain calm under pressure.Familiarity with reservation systems and POS software is a plus.Willingness to work in shifts, weekends, and holidays. What We OfferCompetitive salary and performance-based incentives.Meals during shift hours.Training and professional development opportunities.A friendly, team-oriented work culture.Opportunities for growth within the Hylo Hospitality Group.