Guest Relations Executive

Role Overview: As a May I Help You Desk Attendant, your primary responsibility will be to ensure that the designated desk is consistently manned with the appropriate attire. You must also ensure that the area of duty is never left unattended, guaranteeing seamless service for patients and visitors at all times. It is imperative to manage shift breaks efficiently and report for duty promptly. Your role will involve warmly greeting patients upon their arrival, demonstrating politeness and humility in all interactions. You will assist individuals in navigating the hospital premises, familiarizing them with relevant locations, processes, and introducing them to the respective doctors and staff members. Additionally, you will be required to stay informed about the availability of doctors, services, and treatment options. Key Responsibilities: - Ensure that the designated desk is consistently manned with appropriate attire - Guarantee seamless service for patients and visitors by never leaving the area of duty unattended - Manage shift breaks efficiently and report for duty promptly - Warmly greet patients upon their arrival and demonstrate politeness and humility in all interactions - Assist individuals in navigating the hospital premises and familiarize them with relevant locations and processes - Introduce patients to respective doctors and staff members - Stay informed about the availability of doctors, services, and treatment options - Answer internal and external phone calls with utmost confidentiality - Alleviate patient anxieties, address queries, and maintain a welcoming reception area - Respond to patient and visitor inquiries in a courteous and professional manner using easily understandable language Qualifications Required: - Excellent communication and interpersonal skills - Ability to maintain confidentiality in all communications - Polite and courteous demeanor towards patients and visitors - Strong organizational skills and ability to manage shift breaks efficiently,