Guest Relations Executive / Receptionist / Front desk

Tulip Properties

1 - 2 years

7 - 11 Lacs

Pune

Posted:9 months ago| Platform:

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Skills Required

Housekeeping Service delivery Crisis management Front office Front desk guest satisfaction Customer service Guest Relation Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Guest Relations Executive is responsible for ensuring a seamless and positive experience for all guests, from the moment they arrive until they depart. This role is pivotal in delivering exceptional customer service, addressing guest inquiries, and resolving issues efficiently while maintaining a positive and welcoming environment.

Key Responsibilities:

Guest Interaction:

Greet and welcome guests upon arrival, ensuring they feel valued and important.
Act as the primary point of contact for guests throughout their stay.
Provide information about the hotel s services, facilities, and local attractions.

Guest Satisfaction:

Liaise with other departments to ensure guest requests and complaints are addressed swiftly and effectively.
Maintain clear communication with housekeeping, front office, and F&B teams to ensure seamless service delivery.

Crisis Management:

Assist with emergency procedures and ensure the safety and well-being of guests during critical situations.
Handle unforeseen situations like overbooking with tact and professionalism.

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