Guest Relations Executive

ohono Stays is a distinguished luxury villa rental brand, redefining high-end vacations with curated private homes and villas for discerning travelers. Built on the ethos of “luxury living, personalized experiences, and exceptional hospitality,” Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences.

The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Coonoor, Maldives, Phuket, Italy, and more, with plans for continued global expansion.

What sets Lohono Stays apart is its comprehensive service, which includes:

✔ Fully serviced luxury homes with private chefs, butlers, and housekeeping to deliver a five-star standard

✔ 24x7 concierge services, ensuring tailored, attentive service

✔ Event hosting and celebration planning in bespoke settings

✔ Wellness and rejuvenation offerings designed for relaxation and revitalization

Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond.

For more information visit www.lohono.com

Designation:

BU:

Dept.:

Location:

Key Responsibilities:

• Review arrival lists and ensure personalized guest welcome.
• Attend to special guests (e.g., VIPs), resolving their queries and ensuring satisfaction.
• Assist in preparing welcome kits (e.g., room service menus, local area information).
• Provide guests with information about amenities, venues, and services.
• Build rapport with guests and anticipate their needs proactively.
• Assist with guest tasks like confirming travel arrangements or managing special requests.
• Address and resolve guest complaints professionally; escalate complex issues when necessary.
• Maintain accurate records in the guest logbook.
• Ensure compliance with health, hygiene, and service quality standards.

Key Requirement:

Education:

Degree in Hospitality

Technical Skills:

• Proficient in guest management and hospitality service tools
• Strong command over English (additional languages are a plus)

Personal Traits:

• Customer-oriented, well-presented, and tactful
• Strong communication, interpersonal, and problem-solving skills
• Calm, organized, and composed under pressure
• Patient, energetic, and open-minded personality

Reporting to: