GUEST Relations Executive

Job Description

Role & responsibilities Greeting and receiving guests with a smile and check their requirements and handhold them to the respective places. Ensure 100% patients feedback collections, Testimonials, and Google reviews on Daily Basis. Update themselves with the information of Consultants Name, their OPD timings, on call days and also the availability for IPD building. Check telephone interfaces throughout shift. Ensure front desk is stocked with the necessary items patients/attendants may require. Answer the Telephone calls. Talk at a reasonable sound level. (Do not shout or talk loudly) Answering all queries by patients/attendants politely. Listen the patient/attendant carefully Guide or hand hold the patients in right way. Taking complete details while doing the New Registrations like Permanent address, phone numbers, Email ID, Aadhaar card etc. Co-ordinate with the OPDs to fix up appointments with the Doctors. Guide the patient to get the investigations done properly i.e., Laboratory, Radiology , Cardiology and Procedures dept etc., Co-ordinate with the Admission Counter and keep updating information from time to time. Maintain interpersonal relations within the departments and other departments Maintain Good relations with the patients In case of Emergency, send the patient to Casualty/ICUs then inform the concerned people, do the necessary formalities. Maintain confidentiality about the patients. Counsel the patients/attendants whenever it is necessary. Give necessary information to HOD from time to time. Escorting VIP Patients. Coordination with Security, Housekeeping and other departments for patient services. Hospital Tour. Should stick to the script. Preferred candidate profile Good looking female with 4 years of minimum experience in Multi specialty hospitals Any graduate with Problem solving skills who can take the pleasure of helping patients or attenders Should understand and speak Telugu language For further details you can whatsapp me on 8977705504