Posted:1 week ago|
Platform:
Work from Office
Full Time
Essential functions and responsibilities Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand Consistently offers professional, friendly and welcoming interactions Answers and screens all incoming internal calls to handle callers inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times Manages visitor badges and maintains appropriate visitor records Is actively visible in the reception area and always accessible to the customer via phone or walkie talkie. Provides advance notice to manager and customer for personal time off. Provides administrative relief and support, as needed, for personnel in administration, mail room and copy/publication Maintains guest registration logs via electronic guest management system Schedules, organizes and assists with event and meeting room reservations Reviews all appropriate documents, manuals and standard operating procedures to be familiar with details of engaging with guest visitors, employees and visitors Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action Ensures positive guest/group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and/or extended hours. Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space or supply closet or other responsibilities as required and requested. Provides travel assistance, calling cabs, communicating arrival, etc. Displays professionalism and a sense of pride in all aspects of his/her duties and responsibilities Understands and adheres to all safety and security protocols Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant/landlord liaison Coordinates necessary corrective actions by property management personnel, AV techs, or third party vendors Serves as a liaison between client and building vendors Assists in the coordination of events/catering/ad hoc requests When required, Guest Relation Host is expected to provide support to Community Hosts to maintain the level of experience provided Key Competencies 1. Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels 2. EQ – Showcase exceptional emotional intelligence and empathy 3. Organized – Detail oriented, confident, self-starter with exceptional organizational skills 4. Proactive – Maintain a “can do” mentality with the ability to act with minimal information 5. Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen. 6. Professional – Project an approachable and professional image in personal appearance, manner, and demeanor. 7. Resilient – Ability to work under pressure, while acting in a calm manner 8. Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools. 9. People-focused, customer-centric hospitality specialist.
Cushman & Wakefield
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