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Guest Relation Executive

Srishti Software Applications Pvt. Ltd

2 years

3 - 4 Lacs

Bengaluru, Karnataka

Posted:15 hours ago| Platform: SimplyHired logo

Apply

Skills Required

Hospitality Customer service English Presentation skills Bachelor's degree In-person Guest services Communication skills Hotel experience

Work Mode

On-site

Job Type

Full Time

Job Description

Guest Reception: Warmly welcoming guests upon arrival and ensuring a smooth check-in and check-out process.
Information Provision: Offering detailed information about hotel services, amenities, and local attractions.
Complaint Resolution: Addressing and resolving guest complaints promptly and professionally.
VIP Guest Management: Overseeing the arrival and departure of VIP guests, ensuring their specific needs are met.
Coordination with Departments: Collaborating with other departments to fulfill guest requests and ensure seamless service delivery.
Feedback Collection: Gathering guest feedback to identify areas for improvement and enhance service quality.
Record Maintenance: Keeping accurate records of guest interactions and transactions
Educational Background: A bachelor's degree in Hospitality Management or a related field.
Experience: Prior experience in customer service, preferably within the hospitality sector.
Communication Skills: Excellent verbal and written communication abilities.
Problem-Solving Abilities: Strong skills in addressing and resolving issues efficiently.
Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.
Technical Proficiency: Familiarity with hotel management software and reservation systems.
Language Skills: Proficiency in multiple languages is advantageous

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹38,000.00 per month

Benefits:

Health insurance
Provident Fund

Experience:

Guest relation Executive : 2 years (Required)

Language:

English (Required)

Location:

Bengalore, Karnataka (Required)

Work Location: In person

Speak with the employer
+91 9513336275

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