Guest Relation Executive

Shapoorji Pallonji Group

2 - 7 years

3 - 7 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

front desk gre guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Functions & Responsibilities

Should have a pleasing personality.
Greet guests personally and on the telephone.
Provide appropriate seating arrangements.
Ensure the quantity of menus is sufficient to cater to the number of guests.
Make reservation arrangements.
Maintain clean and organized spaces.
Attending walk-in customers and taking them around the property.
Assist them in completing all the initial paperwork.
Check with housekeeping and ensure that doors are clean and stain free.
Fixing appointments of the clients with the sales and CRM team.
Say a warm good-bye to the guests. Have a check with every guest to see if everything was wonderful.
Give them a comment card and ask them for their valuable feedback regarding the property.

Complete sales documentation customer wise through entire value chain right through booking stage, agreement stage, and registration & possession handover stage.

Preparation & compilation of sales documents like booking forms approvals, IOMs, discount notes, agreement verification & execution/signature, registration depending on the stage of project.
Up gradation of customer files w.r.t documents /paperwork.
Maintenance & update of customer ledgers, registers & files with inbuilt triggers for customer for customer action.
Regular updation of records for ensuring timely payments, documentation etc.

Filing customer wise in hard copies

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