Roles & Responsibilities: 1. Overseeing Daily Operations Supervise all front-of-house and back-of-house hotel operations (e.g., front desk, housekeeping, food & beverage, maintenance). Ensure seamless guest check-in/check-out processes. Monitor overall service standards and ensure a high-quality guest experience. 2. Staff Management Recruit, train, schedule, and evaluate hotel staff. Conduct regular meetings with department heads to review performance and resolve operational issues. Foster a positive and efficient work environment. 3. Guest Satisfaction Address and resolve guest complaints and requests promptly and professionally. Monitor guest feedback and reviews to implement service improvements. Always ensure the delivery of exceptional customer service. 4. Budgeting and Cost Control Manage departmental budgets and expenses. Work closely with the finance team to analyze revenue reports and implement cost-saving measures. Optimize resource allocation without compromising service quality. 5. Compliance and Safety Ensure compliance with health, safety, licensing, and legal regulations. Conduct regular inspections and implement procedures to maintain cleanliness and safety standards. 6. Inventory and Vendor Management Oversee procurement of supplies and equipment. Manage vendor relationships and negotiate contracts to ensure quality and cost-effectiveness. 7. Strategic Planning and Reporting Assist in developing operational strategies aligned with business goals. Provide reports to senior management on operational performance and opportunities for improvement. Implement hotel policies and procedures to enhance efficiency. 8. Coordination with Other Departments Work collaboratively with sales, marketing, HR, and finance teams. Ensure alignment across departments to maintain consistent service standards and operational efficiency. 9. Technology and Systems Management Oversee the proper functioning of Property Management Systems (PMS) and other hotel software. Identify opportunities for technology upgrades or automation to streamline operations. 10. Event and Function Management Coordinate logistics for events, conferences, and banquets. Liaise with clients to meet specific event requirements and ensure flawless execution. Skills Required: Strong leadership and people management Excellent communication and problem-solving skills Financial acumen Multitasking and attention to detail Customer-centric mindset Knowledge of hospitality software (e.g., Tally )
Role & responsibilities- 1. Guest Service & Experience Welcome guests upon arrival and ensure smooth check-in/check-out. Provide information about hotel services, facilities, dining, events, and local attractions. Will be in charge of giving guests a tour of the hotel. Assist guests with inquiries, requests, and special needs promptly and professionally. Build strong relationships with guests, ensuring repeat visits and customer loyalty. 2. Problem Resolution Handle complaints or concerns swiftly and diplomatically. Coordinate with housekeeping, maintenance, and other departments to resolve guest issues. Follow up with guests to ensure satisfaction after the resolution. 3. Concierge Services Assist with bookings for restaurants, tours, transportation, and entertainment. Offer recommendations tailored to guest preferences. Provide assistance with travel arrangements and documentation when necessary. 4. Feedback & Improvement Gather guest feedback through surveys or interactions. Assist the management to implement improvements based on guest suggestions. 5. Administration & Communication Maintain accurate records of guest interactions and services provided. Coordinate with front office, housekeeping, and food & beverage departments. Prepare reports for management regarding guest satisfaction and service issues. 6. Crisis Handling Act swiftly in emergencies, such as medical needs or security issues. Ensure that guests feel safe and supported during such incidents. 7. Team Collaboration Work closely with other departments to ensure seamless service delivery. Train or mentor junior staff on guest interaction protocols and service standards. Preferred candidate profile- Excellent communication and interpersonal skills. Problem-solving and conflict resolution ability. Empathy, patience, and cultural sensitivity. Multitasking and organizational skills. Good command of local languages and English. Professional appearance and demeanour.
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