Roles & Responsibilities: 1. Overseeing Daily Operations Supervise all front-of-house and back-of-house hotel operations (e.g., front desk, housekeeping, food & beverage, maintenance). Ensure seamless guest check-in/check-out processes. Monitor overall service standards and ensure a high-quality guest experience. 2. Staff Management Recruit, train, schedule, and evaluate hotel staff. Conduct regular meetings with department heads to review performance and resolve operational issues. Foster a positive and efficient work environment. 3. Guest Satisfaction Address and resolve guest complaints and requests promptly and professionally. Monitor guest feedback and reviews to implement service improvements. Always ensure the delivery of exceptional customer service. 4. Budgeting and Cost Control Manage departmental budgets and expenses. Work closely with the finance team to analyze revenue reports and implement cost-saving measures. Optimize resource allocation without compromising service quality. 5. Compliance and Safety Ensure compliance with health, safety, licensing, and legal regulations. Conduct regular inspections and implement procedures to maintain cleanliness and safety standards. 6. Inventory and Vendor Management Oversee procurement of supplies and equipment. Manage vendor relationships and negotiate contracts to ensure quality and cost-effectiveness. 7. Strategic Planning and Reporting Assist in developing operational strategies aligned with business goals. Provide reports to senior management on operational performance and opportunities for improvement. Implement hotel policies and procedures to enhance efficiency. 8. Coordination with Other Departments Work collaboratively with sales, marketing, HR, and finance teams. Ensure alignment across departments to maintain consistent service standards and operational efficiency. 9. Technology and Systems Management Oversee the proper functioning of Property Management Systems (PMS) and other hotel software. Identify opportunities for technology upgrades or automation to streamline operations. 10. Event and Function Management Coordinate logistics for events, conferences, and banquets. Liaise with clients to meet specific event requirements and ensure flawless execution. Skills Required: Strong leadership and people management Excellent communication and problem-solving skills Financial acumen Multitasking and attention to detail Customer-centric mindset Knowledge of hospitality software (e.g., Tally )
Role & responsibilities- 1. Guest Service & Experience Welcome guests upon arrival and ensure smooth check-in/check-out. Provide information about hotel services, facilities, dining, events, and local attractions. Will be in charge of giving guests a tour of the hotel. Assist guests with inquiries, requests, and special needs promptly and professionally. Build strong relationships with guests, ensuring repeat visits and customer loyalty. 2. Problem Resolution Handle complaints or concerns swiftly and diplomatically. Coordinate with housekeeping, maintenance, and other departments to resolve guest issues. Follow up with guests to ensure satisfaction after the resolution. 3. Concierge Services Assist with bookings for restaurants, tours, transportation, and entertainment. Offer recommendations tailored to guest preferences. Provide assistance with travel arrangements and documentation when necessary. 4. Feedback & Improvement Gather guest feedback through surveys or interactions. Assist the management to implement improvements based on guest suggestions. 5. Administration & Communication Maintain accurate records of guest interactions and services provided. Coordinate with front office, housekeeping, and food & beverage departments. Prepare reports for management regarding guest satisfaction and service issues. 6. Crisis Handling Act swiftly in emergencies, such as medical needs or security issues. Ensure that guests feel safe and supported during such incidents. 7. Team Collaboration Work closely with other departments to ensure seamless service delivery. Train or mentor junior staff on guest interaction protocols and service standards. Preferred candidate profile- Excellent communication and interpersonal skills. Problem-solving and conflict resolution ability. Empathy, patience, and cultural sensitivity. Multitasking and organizational skills. Good command of local languages and English. Professional appearance and demeanour.
Role & responsibilities: 1. Devises new ways to expand that client base. 2. Develops promotional and advertising materials for the hotel. 3. Reaches out to corporate houses to promote the hotels for conferences and events. 4. Meets with representatives from these companies to explain the hotels merits and amenities. 5. Networks with wedding planners and special event planners to encourage hotel bookings. 6. Designs and advertises special group rates and packages to increase larger bookings. 7. Maintains positive relationships with clients to encourage repeat and recurring business. 8. Must be well informed on market intelligence, new developments, competition rates etc. Preferred candidate profile: 1. Should have good market knowledge of Udaipur, Jaipur, Ahmedabad, Rajkot, Jodhpur, Delhi and Gujarat Corporate and Travel Agents. 2. Minimum 5-7 years experience as a Sales Senior Executive, preferably in the hotel industry. 3. Exhibits excellent interpersonal and customer service skills. 4. Excellent English communication and written skills. 5. Is familiar with the workings of the hotel and hospitality industry. 6. Good negotiation and convincing skills.
Sinclairs Hotels & Resorts is a reputed hospitality brand with a portfolio of distinguished hotels and resorts across key leisure and business destinations. We take pride in offering exceptional service, warm hospitality and memorable guest experiences. At present Sinclairs is looking for Sales Associates to assist the Sales team at the Head Office located in Kolkata, in achieving business objectives through effective coordination, lead generation, market research, and client servicing activities. This role is designed to provide hands-on training in all aspects of hotel sales, operations, with the potential for career growth within the organization. Role & responsibilities: 1. Support the Sales team in day-to-day operations and client communication. 2. Assist in preparing proposals, quotations, and contracts for clients and corporate accounts. 3. Coordinate with the companys hotels and resorts for reservations, group bookings, and event requirements. 4. Maintain and update sales reports. 5. Participate in sales calls, exhibitions, and promotional events as required. Preferred candidate profile: 1. Graduate in Hotel Management or any relevant field with strong command in English, Hindi and Bengali communication. 2. Excellent writing skills. 3. Proficiency in MS Office (Word, Excel, PowerPoint). 4. Positive attitude, willingness to learn, and ability to work in a team environment. Experience: 1. Fresh graduates or candidates with up to 1 year of relevant experience in hospitality industry may apply. What We Offer: 1. Exposure to corporate and hotel-level sales functions. 2. Opportunity for career progression within the Sinclairs group.
Role & responsibilities: Complete knowledge of Accounts, Tally and MS excel. Knowledge of using accounting software, spreadsheets and GST proficiently. Preparing vouchers, sales invoices, entering vouchers and purchase, CN, DN accordingly. Preferred candidate profile: Should have minimum 3-5 years of experience as an Accountant in any industry. Education: B. Com in any specialization. Strong verbal and written communication skills.
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