Guest Relation Executive

Role & responsibilities

• Good command of the English language is essential, both written and verbal .
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal and organizational skills.
• Welcome guests at the time of arrival and giving a good farewell to guest at the end of the event.
• Handling guest complaints and concerns in an efficient and timely manner.
• If required overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the organization, guest profile, name and position.
• Providing excellent customer service as per organization standards.
• Greeting guests as they enter and exit the EDR facility.
• Providing information regarding the emergency exits and needs during the time of emergency.
• Menu knowledge its assortments, accompaniments, rates .
• Printing of menus, crockery and cutlery arrangements, set-up, cloth-ware and table-wares in sufficient quantity.
• Co-ordinate with housekeeping for cleaning of EDR facility, sanitization and pest control measures.
• Collect Guest feedback at the close of event along with his likes and dislikes and maintaining a data base.
• Overlooking support staff.
• Should be able to handle all customers without bias or prejudice.
• Follow the organization rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Consciously and continuously strive to better her skills and increase her knowledge.
• Must be able to work shifts - days,evenings, weekends and holidays.
• Professional in demeanour and presentation.