Guest Relation Executive

Contact : 9884535595/6382520527 HR

Sandy's Chocolate Laboratory (Continental Restaurant)

Position:

Job Summary

The Guest Relation Executive will be the first point of contact for guests and will play a key role in ensuring excellent customer service. Responsible for greeting guests, managing reservations, handling guest inquiries, coordinating with service staff, and ensuring a seamless dining experience in a continental menubased fine dining environment.

Key Responsibilities

• Welcome guests warmly and escort them to their tables.
  
• Manage table reservations and waiting lists efficiently.
  
• Provide menu knowledge (continental cuisine, beverages etc.) to assist guests.
  
• Handle guest queries, feedback, and complaints promptly and professionally.
  
• Coordinate with servers, kitchen, and bar teams to ensure smooth service.
  
• Upsell menu items, beverages, and promotions to enhance guest experience.
  
• Maintain updated knowledge of restaurant promotions, special events, and chefs recommendations.
  
• Monitor guest satisfaction during the dining experience.
  
• Ensure compliance with hygiene, grooming, and hospitality standards.
  
• Maintain records of guest preferences for personalized service in future visits.
  

Key Skills & Attributes

• Strong communication and interpersonal skills.
  
• Pleasing personality with confident body language.
  
• Knowledge of continental cuisine and beverages.
  
• Ability to handle VIP guests and difficult situations gracefully.
  
• Team coordination and multitasking abilities.
  
• Excellent problem-solving and guest handling skills.
  

Qualifications & Experience

• Bachelor’s degree / Diploma in Hotel Management or related field preferred.
  
• Minimum

  1–3 years of experience

  as GRE/Hostess/Front Office in fine dining or continental restaurants.
• Fluency in English (additional languages preferred).
  
• Knowledge of reservation systems and POS software is an advantage.
  

Work Environment

• Fine dining / casual dining restaurant specializing in continental cuisine.
  
• Flexible to work in shifts, weekends, and holidays.