Guest Relation Executive

Job Title: Guest Relations Executive (GRE)

Company: First Fiddle Restaurants

Job Description:

We are hiring a confident, well-spoken, and presentable Guest Relations Executive (GRE).
The GRE will be responsible for welcoming guests, managing reservations, and ensuring they have a seamless and pleasant dining experience. The ideal candidate should have excellent communication skills, a positive attitude, and a strong sense of hospitality.

Responsibilities:

• Greet and welcome guests warmly as they arrive at the restaurant.
• Manage and update the reservation diary accurately.
• Escort guests to their tables and ensure seating preferences are met.
• Coordinate with the service and bar teams to ensure smooth guest flow.
• Maintain guest history records for VIPs and regular customers.
• Present menus and assist guests with basic menu-related information.
• Handle guest feedback and complaints politely and inform the manager if needed.
• Maintain cleanliness and presentation at the entrance and reception area.
• Follow company grooming, communication, and service standards at all times.
• Support the team during busy hours to ensure guest satisfaction.

Requirements:

• Minimum 1–2 years of experience in guest relations or front-of-house roles.
• Excellent communication and interpersonal skills.
• Pleasant personality and professional grooming.
• Good telephone manners and confidence in handling reservations.
• Basic knowledge of menu items and restaurant layout.
• Team player with a positive attitude and attention to detail.
• Immediate joiners preferred.

Perks & Benefits:

• Accommodation provided
• Meals and uniforms included
• Competitive salary & service charge
• Career growth with India’s leading restaurant chain

Job Types: Full-time, Permanent
Pay: ₹20,000 - ₹30,000 per month

Benefits:

• Food provided
• Paid sick time & leave encashment
• Paid time off
• Provident Fund
• Flexible schedule

Location: Bhubaneswar, Odisha (Required)
Work Location: In person

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person