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Guest Relation Executive (Front Desk)

3 - 6 years

4 - 8 Lacs

Faridabad

Posted:10 hours ago| Platform: Naukri logo

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Skills Required

Hospitality Front Desk Front Office Guest Handling Guest Relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities: Maintain high standards of customer services at the Front Desk so that customers expectations are consistently exceeded. Any matter which may affect the interests of organization should be brought to the attention of the Management. Collect and communicate customer feedback obtained from walk in customers in a timely and efficient manner Record all customer complaints / issues received and resolved by the front desk Maintain and update the database with information on the nature of queries and status of resolution Coordinate and follow-up with other internal departments Provide quality service to the customer by responding to their requests promptly, efficiently and courteously. Responsible for daily administration (Security, Housekeeping maintenance, etc.) Prepare MIS and reports on daily basis

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Bptp
Bptp
www.bptp.com

Real Estate

Gurugram

500+ Employees

16 Jobs

    Key People

  • K. P. Singh

    Managing Director

  • Praveen Kumar

    Executive Director

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