Guest Relation Executive

Role & responsibilities

. Guest Engagement and Assistance:

• Warmly greet arriving guests and bid farewell to departing guests, ensuring a personalized and memorable welcome/farewell.
• Actively engage with guests, inquire about their needs, and provide assistance and information about hotel facilities, services, and local attractions.

2. VIP and Corporate Guests Management:

• Identify VIP and corporate guests and provide special attention and services as required.
• Develop and maintain strong relationships with corporate clients and regular guests.

3. Guest Issue Resolution:

• Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution.
• Collaborate with relevant hotel departments to address guest issues effectively.

4. Guest Services Coordination:

• Coordinate and fulfill special guest requests, including room preferences, amenities, and transportation arrangements.
• Facilitate reservations for hotel services such as dining, spa, or business facilities.

5. Guest Feedback Management:

• Proactively seek guest feedback and reviews during their stay, encouraging positive online reviews and addressing negative feedback.
• Compile and report guest feedback to relevant departments for continuous improvement.

6. Events and Special Occasions:

• Assist guests in planning and organizing special events, meetings, or celebrations within the hotel.
• Ensure that all arrangements meet or exceed guest expectations.

Preferred candidate profile