Guest Relation Executive

Job Purpose

To provide an exceptional customer experience by welcoming, guiding, and supporting customers during their site visits, addressing their needs, ensuring smooth coordination at project locations, and maintaining timely customer activity updates in Salesforce. This role acts as the face of the organization during project visits.

Key Responsibilities

Customer Invitation & Coordination

Invite customers for site visits as per scheduling.

Confirm appointment timings and coordinate with Sales, CRM, and Telemarketing teams.

Ensure proper communication of site location, route, and required arrangements.

Greeting & Customer Experience Management

Welcome every customer warmly at the site.

Guide them to the project area and ensure they feel comfortable.

Provide water, seating, and other hospitality needs during the visit.

Assist customers with project-related basic information until Sales takes over.

Customer Handling During Site Visits

Ensure customers have a seamless experience throughout their visit.

Manage customer movement inside the site location.

Take responsibility for safety and comfort while on-site.

Site Incharge Responsibilities

Maintain cleanliness, readiness, and presentation of the site office.

Coordinate with housekeeping, drivers, and security teams.

Handle walk-in customers and direct them appropriately.

Salesforce Entry & Reporting

Update customer visit entries on Salesforce in real time.

Record:

Customer details

Visit purpose

Visit outcome

Feedback

Ensure 100% accuracy in entries for MIS and sales follow-ups.

Coordination With Sales Team

Assist in connecting customers with the sales team quickly.

Ensure no customer is left unattended during rush hours.