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CK Birla Healthcare
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Guest Relation Executive || Siliguri || Birla fertility & IVF

Guest Relation Executive || Siliguri || Birla fertility & IVF

CK Birla Healthcare

1 - 3 years

2 - 5 Lacs

Siliguri

Posted:1 month ago| Platform:

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Skills Required

Patient Care Front Desk Front Office Customer Care Front Office Operations Guest Relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Job Responsibilities: 1.Create bills for patients, collect fees and close accounts on daily basis 2.Ensures Financial Clearance of patient before discharge, Cash Handling & Deposits. 3.Ensure that all financial transactions have been properly settled and closed on the subsequent day. 4.Collect feedback from patients (using a standard form), analyze and document the same every month 5.Do appointment booking and follow ups for OPD patients 6.Ensure that Patient satisfaction score is maintained as per defined benchmark 7.Ensure 100% compliance to safety and security protocols 8.Prepare daily reports for supervisor 9.Review all consent forms for accuracy and as per company policy 10.Manage patient queue/ appointment (play GRE role) 11.Open to multitask Functional Knowledge, Skills and Experience: IVF Patient Scheduling •Billing & Cash collection •Coordination with doctors & patient Behavioural Competencies: Patient Focused •Process Adherence •Collaborates with others •Accountability •High on Ethics •Compassion •Patience Soft spoken

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Guest Relation Executive || Siliguri || Birla fertility & IVF