Guest Experience Supervisor

As an individual in the position, your key responsibilities will include: - Assisting management in training, evaluating, counseling, motivating, and coaching employees. - Serving as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. - Developing and maintaining positive working relationships within the team to achieve common goals. - Listening and responding appropriately to employee concerns. - Following company policies and procedures, reporting accidents, injuries, and unsafe work conditions to managers. - Completing safety training and certifications, ensuring personal appearance is clean and professional. - Maintaining confidentiality of proprietary information and protecting company assets. - Welcoming and acknowledging guests, anticipating and addressing guests" service needs. - Assisting individuals with disabilities and expressing genuine appreciation to guests. - Speaking using clear and professional language, preparing and reviewing written documents accurately and completely. - Answering telephones using appropriate etiquette, ensuring adherence to quality standards. - Entering and locating information using computers/POS systems. - Standing, sitting, or walking for an extended period of time. - Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. - Performing other reasonable job duties as requested by Supervisors. Preferred qualifications for this role include: - Education: High school diploma or G.E.D. equivalent. - Related Work Experience: At least 1 year of related work experience. - Supervisory Experience: At least 1 year of supervisory experience. - License or Certification: None At Marriott International, the company is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. The company actively fosters an environment where the unique backgrounds of associates are valued and celebrated. The greatest strength of Marriott International lies in the rich blend of culture, talent, and experiences of its associates. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.,