Guest Experience Officer_Rz

Role Title: Guest Experience Officer (GEO)Department: OperationsEmployment Type: Full TimeLocations: Multiiple Locations ( Mumbai)

Role Overview

The Guest Experience Officer (GEO) will be responsible for creating memorable guestexperiences across our restaurants. This role blends hospitality, communication, andstorytelling, making it ideal for individuals who are passionate about food, people interaction,and brand-building.GEOs work closely with the restaurant team to enhance guest engagement, support digitalinitiatives, and bring the brand’s personality to life inside the outlet.

Key Responsibilities

 Welcome and engage guests, ensuring a warm, seamless, and personalizedexperience. Interact with guests to understand their preferences, collect feedback, and enhancesatisfaction levels. Support brand storytelling by communicating menu highlights, promotions, events,and brand culture. Collaborate with on-ground teams to ensure smooth guest flow and operationalefficiency. Assist in building community through in-outlet engagement, social moments, andguest relationship management. Capture and support digital content initiatives (photography, guest moments, socialstories, etc.). Maintain a strong understanding of the brand’s tone, offerings, and guestexpectations. Address guest queries and escalate concerns to the appropriate team when required. Contribute to brand-building activities and support local marketing efforts across outlets.

Skills & Competencies

 Excellent communication and interpersonal skills Strong command over spoken English (regional languages are a plus) High energy, confident, and guest-oriented mindset Passion for food, hospitality, and people interaction Ability to multitask and stay calm under pressure Creative thinking with an interest in storytelling and social engagement Positive attitude, professionalism, and willingness to learn

Eligibility Criteria

 Hospitality students (final-year) or recent graduates. Individuals interested in guest relations, brand-building, and hospitality careers.Skills: hospitality,hotel,hotel management,hostess,gre,guest relations