Guest Experience Manager

An extraordinary guest experience begins with you. As the Guest Experience Manager at Accor, you will play a crucial role in ensuring that our guests feel warmly welcomed from the moment they arrive. Your dedication and attention to detail will contribute to creating memorable stays for our guests. What's in it for you: - Employee benefit card offering discounted rates in Accor worldwide - Access to learning programs through our Academies - Opportunities for personal and professional growth within your property and across the world - Ability to make a positive impact through our Corporate Social Responsibility activities, such as Planet 21 In this role, your responsibilities will include: - Overseeing all aspects of delivering the highest quality of services provided by the company - Monitoring and inspecting various areas of the hotel to ensure that established quality standards are met - Conducting regular inspections and audits to identify areas for improvement and working with department heads to address any deficiencies - Providing training and guidance to hotel staff on quality standards, best practices, and guest service excellence - Analyzing guest feedback and surveys to identify trends and areas of concern, and developing action plans to enhance guest satisfaction - Ensuring compliance with all relevant regulations and health and safety standards in the hospitality industry - Collaborating with department heads and managers to address quality-related issues, share best practices, and implement improvements - Reporting quality assurance activities and progress to senior management - Handling guest complaints related to quality promptly and professionally, working with staff to resolve issues effectively Qualifications: - Minimum of 1 to 2 years of experience in a similar role - Results-oriented with strong planning, problem-solving, and execution skills - Ability to multitask, demonstrate proactivity and creativity - Strong decision-making skills and autonomy in seeking solutions - Effective communicator with an open-minded and positive attitude - Proficient in project management and hospitality business understanding - Strong analytical skills to drive continuous improvement in quality standards Join us in shaping tomorrow's hospitality experience at Accor and be part of a team that dares to challenge the status quo and make a difference. Let your journey with us be filled with limitless possibilities and opportunities for growth. Visit https://careers.accor.com/ to discover the life that awaits you at Accor. #BELIMITLESS,