Growth Manager

Key Responsibilities (KRA)

1. Revenue & Admissions Management

• Achieve monthly/quarterly revenue & admission targets.
  
• Ensure 80%+ conversion from walk-ins to counselling and 3040% conversion from counselling to admissions.
  
• Drive upsell/cross-sell of additional courses and services.
  
• Ensure year-on-year growth in enrolments and revenue.
  

2. Lead Management & Marketing Execution

• Ensure 100% lead allocation and timely follow-ups through CRM (Meritto/LeadSquared).
  
• Track counsellor performance and lead progress daily.
  
• Execute 4–6 monthly marketing activities such as seminars, school visits, workshops, and events.
  
• Review weekly lead, funnel, and marketing performance reports.
  

3. Academic Delivery & Student Experience

• Ensure 95%+ faculty availability and smooth class operations.
  
• Conduct weekly academic & delivery audits.
  
• Maintain student satisfaction score of 4.5/5 or higher.
  
• Monitor timely syllabus completion and student learning outcomes.
  

4. Team Leadership & Training

• Recruit, onboard, and mentor counsellors, faculty coordinators, and support staff.
  
• Conduct weekly performance reviews and set monthly KPIs.
  
• Deliver monthly training for counsellors on sales, communication, and CRM usage.
  
• Ensure 80%+ team members consistently achieve their KPIs.
  

5. Branch Operations, Administration & Finance

• Manage branch operations within approved budgets and cost guidelines.
  
• Ensure complete compliance with documentation, fee records, audits, and reporting processes.
  
• Achieve 95%+ fee collection efficiency; support recovery from pending accounts.
  
• Maintain safety, infrastructure upkeep, and overall centre hygiene.
  

6. Coordination & Reporting

• Coordinate with academic, marketing, HR, and finance teams for seamless centre functioning.
  
• Share weekly MIS, revenue updates, lead reports, service feedback, and escalations with management.
  

Desired Candidate Profile

• Min.

  3–7 years’ experience

  in EdTech, coaching, training centres, K–12, or education services.
• Strong leadership, counselling, team handling & sales management skills.
  
• Experience in branch operations, admissions, academic coordination, and CRM usage.
  
• Excellent communication & problem-solving skills.

Interested candidates can share their updated cv's at hrd@cpuniverse.in