Growth Executive

• Understand customer psychology and build meaningful relationships through empathetic, value-driven conversations beyond surface-level support.
• Handle customers with care, building lasting rapport and trust across various personal and digital touchpoints.
• Identify reasons for dropouts by listening closely and converting insights into actionable strategies that drive customer retention.
• Engage comfortably with diverse customer profiles, adapting communication and approach accordingly.
• Engage actively across platforms like calls, WhatsApp, Instagram, and web chat to offer timely, polite, and personalized assistance.
• Anticipate customer needs and proactively address issues or concerns ensuring a smooth and satisfying experience.
• Champion customer satisfaction by going the extra mile in every interaction, aiming to build trust, value, and long-term loyalty.

Skills:

• Strong communication and interpersonal skills.
• Empathy and active listening ability.
• Ability to multitask and manage conversations across platforms.
• Fast typing and basic proficiency in MS Excel and Word.
• Ability to work under pressure and meet deadlines.

• Passionate about customer interaction.
• Willing to learn, adapt, and grow with the team.
• Positive attitude and a problem-solving mindset.

• Gender:

  Female preferred, but male candidates are also encouraged to apply.

• Personality Fit:

  Someone who sees customer conversations as a two-way relationship, not just a support task.